Hush Communications

Hush Communications was founded in 1998, and in May 1999 we launched Hushmail, the world’s premier end-to-end encrypted email service. Today, our headquarters and operations are located in Vancouver, Canada, a growing tech center known for its impressive draw of global talent.

In a world where cyber security is a growing concern, addressing the need for sophisticated security measures doesn’t have to be complicated, intimidating, or out of reach. In fact, we believe that the effectiveness of any cyber security measure depends largely on its accessibility.

Hushmail’s growth and development from its beginning in 1999 to the present day has been guided by our focus on providing simple, easy-to-use encrypted email services to anyone requiring secure email for personal or business use. Our services have evolved over the past 18 years to include a wide range of secure email solutions, serving tens of thousands of customers in industries such as healthcare, finance, non-profit, and law.

Hushmail prides itself on being a tech company that is approachable and always accessible to its customers. Our priority is to make security simple, with an encrypted email service that is easy to use on all platforms and customer service that is responsive and personal.

Effective security doesn’t have to be expensive or complicated. We believe communication should be kept private, and we offer a way for individuals and businesses to do this easily and affordably.

At Hushmail, we always keep the big picture in mind. Our Mission is to keep our customers’ data safe while building useful tools that make their lives easier and more productive.

Hushmail Core Values

  • Relationships. We treat everyone we communicate with as people. In turn, we communicate as people too, not robots. We are approachable, and we always leave the door open so that people feel free to reach out at any time.
  • Simplicity. We aim to make things simple for our customers with an email service that is easy to use on all platforms.
  • Clarity. We use simple, clear language to communicate what we do and how we do it.
  • Privacy. We value our customers’ privacy and have tailored our service to preserve it.

Our team

Anabeli Fernandez

Marketing Manager

Anabeli has been with Hushmail since 2014 and has over 20 years of marketing and communications experience in various industries, with a special interest in online marketing. Anabeli has a B.A. in Communications Sciences and an MBA with a specialization in marketing. Originally from Mexico, she lived in the U.K. before moving to Vancouver in 2010 and becoming a Canadian citizen. She is fluent in Spanish and English and spends her time outside of Hushmail participating in crossfit, dance, boxing, and hiking.

Ben Cutler

Chief Executive Officer

With over 20 years in senior management positions, Ben Cutler has been CEO of Hushmail since 2001 and has been with the company, in various capacities, since prior to the 1999 launch of our encrypted email service. Before joining Hushmail, Ben worked in the financial services industry. Born in the UK, he has lived in Anguilla in the Caribbean and Ireland, and is now settled in Vancouver with his wife and family. Despite an educational background in finance and accounting, it was Ben’s passion for technology, privacy, and business development that inspired him to embrace the opportunity he saw with Hushmail. Ben is a generous and social person who is ultimately driven by a desire to build strong relationships with our customers and Hushmail team members.

Brian Smith

Chief Technology Officer

Brian started working on the technology that powers Hushmail in 1998 while still a computer science student at the University of Texas. He moved to Vancouver in 1999 to help the company launch, and has been Hushmail’s CTO since 2002. Early in his career, Brian was focused on the software and systems architecture that would allow Hushmail to provide and scale high security web and mobile applications. Now he divides his attention between building technology, team development, and understanding the requirements of Hushmail's customers. Most recently, he has been focused on the unique security and usability needs of the healthcare sector where Hushmail's technology is particularly applicable. Brian lives in Vancouver with his wife, son, and daughter, and travels often to Korea and Alabama.

Chris Fraser

Customer Care Manager

Chris joined Hushmail in 2008, and has been our Customer Care Manager since 2010. Known as an expert problem solver, listener, and teacher, he worked in several customer service and IT roles in the past, including for the West Vancouver School District. Chris is empathetic to the needs of customers as well as his own team, and he strives to foster a caring environment where customers are heard and team members are well supported. He grew up on the North Shore of Vancouver. He is a dog owner and avid bike rider with a passion for computers, tech, and the internet in general.

Dave Seitz

Customer Care Specialist

Dave joined Hushmail in 2017. He brings a wealth of experience in training and tech support to his role as Customer Care Specialist, including stints at Apple, Berkeley Electronic Press, and SS&C Advent. Originally from California, Dave has taken well to Vancouver’s more temperamental climate. He is an avid fan of all things nerdy, and has a dramatic flair, owing to his classical training in the performing arts.

Eric Lau

IT/Development Manager

Eric's experience with email actually goes back to his first job, after obtaining his master's degree in Computer Science, as a programmer developing email software that was used by many Canadian university campuses. After an extended diversion as a project manager in the video game industry, he returned to his email roots when he joined Hushmail in 2011 as the IT/Development Manager. His role at Hushmail is to manage the team of developers and system administrators responsible for maintaining and growing the technology behind Hushmail. His passions though are travel, technology, photography and yes, the occasional video game.

Jarred Bolen

Customer Care Specialist

Jarred Bolen joined Hushmail in 2016 with over five years of support experience for software and telecommunications companies and a longtime interest in internet security. When a new customer signs up for a Hushmail account, Jarred’s name is the first one in their inbox and he diligently holds their hand until they’re comfortable with using their new account. When he’s not providing support to Hushmail customers, Jarred is a musician, runner, and major hockey fan.

Mahsa Ebadpour

Marketing Coordinator

Leaving the beautiful Vancouver Island for the even-more-beautiful Vancouver, Mahsa joined Hushmail in 2017. She has an M.A. in English Literature and Communications from the University of Victoria, a vast love for books, extensive experience in writing, and great passion for content marketing. When her nose isn’t buried in a book, you will find her either writing, hiking, drawing, or cheering, “West Coast, Best Coast!”

Paul Hendy

Customer Care Specialist

Originally from Dublin, Ireland, Paul moved to Vancouver in 2018 when he joined the Hushmail team as a Customer Care Specialist. He has a strong background in IT support and customer service and could be described as a self-confessed “tech nerd.” Paul loves cats, spooky movies, going to the gym, and Irish tea.

Sarah Vaz de Mello

Administrative Assistant

Originally from Germany and with a substantial background in renewable energies, Sarah moved to Vancouver in 2017 where she found her current role at Hushmail managing day-to-day administration. When she’s not working at Hushmail, Sarah is continuing her studies at British Columbia Institute of Technology and pursuing her love of travel. She’s been to more than 20 countries and is adding to her list each year. She also enjoys a variety of sports including Brazilian jiu-jitsu, running, and water sports.

Steph Milne

Customer Success and Billing Specialist

Originally from Scotland, Steph moved to Vancouver and joined Hushmail in 2016 after spending six months in an exchange program at the University of Regina. She has a strong background in customer service and accounting, with a B.A. in Accounting and Economics from the University of Strathclyde. Steph loves to travel, hike the local mountains, and go to concerts, some of which have afforded her some exciting memorable moments - meeting Brandon Flowers from The Killers, for one.

Steve Youngman

VP Finance and Legal

Steve has been part of the Hushmail team since 2000. With degrees in Commerce and Law from the University of British Columbia, he is well suited to lead our finance, privacy, and legal departments. Steve has extensive experience providing business, tax, and legal advice to entrepreneurial clients.

Toby Vander Steen

Head of Product

Toby is a longtime member of the Hushmail family. He joined the company in 2000, in our Dublin office, and now leads product development, where he works with a talented team to produce elegant, easy-to-use secure communications software for our customers. Toby has a passion for discovering simple solutions to seemingly complex problems. He believes that to create truly useful products, we must first take the time to get to know our customers and understand the challenges they face. Born in the U.K., Toby has lived and worked in Dublin and Edmonton, and currently resides with his wife and children in Vancouver. His interests include reading, running, and snowboarding in nearby Whistler.

Corporate information

Hush Communications is a profitable, privately held Delaware corporation. Our headquarters and operations are located in Vancouver, Canada.

Have a question?

The fastest way to get a response is through our contact form.

Mailing address

Hush Communications Canada Inc.
Suite 360, 580 Hornby Street
Vancouver, BC, V6C 3B6
Canada

Phones

+1-604-685-6937
+1-877-533-4874 (toll free)

Monday-Friday, 7AM to 5PM Pacific Time. Please note that we are not able to provide telephone support for free Hushmail accounts.

Fax

+1-604-685-6907

Partnership opportunities

Join the Hushmail Partner Program to offer your customers a secure and reliable alternative to traditional email.